Shipping & Policies

I want you to be happy with your purchase.



PLACING ORDERS


Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.


I start to work on your order right after your payment is confirmed. It usually takes from around 7 up to 14 working days to complete knitting (depends on the product). You will receive a confirmation email after your order has been placed, notifying you of the scheduled ship date for your purchase.


Please be sure to provide a valid email address where I can contact you if there are questions with your order. 




SHIPPING


I use Royal Mail for all of my parcels and typically allow 3-5 working days for the parcels to be delivered. Please be aware that international orders can take time to arrive. I will provide tracking information.




REFUNDS & EXCHANGE


I gladly accept returns and exchanges


If you find the item doesn't fit right or isn't the colour you expected, I will always accept undamaged and unworn returns for exchange or refund and will do my best to provide an excellent service. Purchase must be sent back within 14 days from delivery date, with the registration tracking number. Original shipping and returns shipping charges are non-refundable.


Special 'made to order' products cannot be returned


KEEP IN TOUCH FOR UPDATES AND SPECIAL OFFERS

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